👩🏻💻 Technical support & Hotliner 💬
As part of the development of Feelingjack’s support team, we are looking for versatile and autonomous technical profiles in the web field.
After an interview and validation by our teams, you will follow an integration. You will also be trained with our tools and supported in your new functions.
You will then be part of our independent, digital and nomadic support team.
Your missions :
As a technical support level 1/hotliner, you will contribute to the resolution of problems encountered by customers by ensuring the reception of incoming calls/emails and follow computer tickets process.
Your daily tasks will be :
- Help in the appropriation of the GIS of our clients :
After the installation and user training carried out by the development team and business project manager, you will be our customer privileged contact. You will answer their questions and guide them step by step for an optimal use of the deployed GIS.
Based on the error description given by the user, you will be resourceful in quickly identifying the cause of the problem and will do everything possible to assist your contact person by guiding him/her by telephone/email in the actions to be taken.
En parallèle, la proximité avec les équipes de développement et chefs de projets te permettra de rapidement rebondir dans le cas d’incidents plus complexes.
At the same time, your close relationship with the development teams and project managers will enable you to quickly found solutions in case of more complex incidents.
Based on your product knowledge, you will be comfortable answering customer questions on all proposed and updated solutions.
Qualities required :
- Listen to
- Working in a team and at a distance
- Mastering English
- Excellent interpersonal skills
- Customer orientation
- Patience and availability
- To have a smile every day!
Profile / Experience :
With a background in computer science, you should ideally have some first experience in IT hotline, web development and customer relations.